Supervisor, Team Leader The Allergy & Asthma Clinic San Mateo, California 2019 - Present

• New Patient pre-screening, counseling and administrative processing.  • Insurance processing, referrals, authorizations and patient setup. • Chart and record setup and maintenance.  • Setup, maintain and troubleshoot the Patient Portal, including verification of data input. • Purchasing and inventory control of medical, administrative and Patient supplies. • Accounts Payable maintenance, benefit processing, verifications and auditing. • Manage and process inbound hard copy communications and general data communications. • Manage and maintain scheduling calendars, vacation calendars and periodic billing schedules. • Manage and maintain a variety of HIPAA required authorizations, consents, and transmissions. • Counsel Patients, as necessary, on HIPAA requirements and Patient Privacy benefits.

General Manager The Van’s Restaurant Belmont, California 2012 - 2019

• Coordinated daily “Front of the House” and “Back of the House” restaurant operations.  • Effectively managed payroll and timekeeping, including completion of proper paperwork  for new hires and terminations.  • Delivered in-depth training to workers in food preparation and customer-facing roles to  promote strong team performance.  • Led and directed team members on effective methods, operations and procedures.  • Oversaw “Front of House” personnel to maintain adequate staffing and minimize overtime.  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment, and supplies.  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Manager/Concierge/Server Kobe Japanese Restaurant Foster City, California 2008 - 2012

• Collaboration and operations management of the restaurant, front and back.  • Customer payment processing. • Complete POS system processing, auditing, field design and input. • Menu collaboration with chefs and highest- quality presentations to customers. • Daily activity accounting and rigorous auditing of all financial transactions.  • In charge of day-to-day operations of the business, including inventory and ordering. • Manager of customer satisfaction, experience improvement and guest returns.

Office Manager Specialized Legal Services San Francisco, California 1999 - 2002

• Improved operations by automating client correspondence, record tracking and data. • Accounts payable reports, auditing, interpretations and recommendations to stakeholders. • Handled all aspects of office supply and vendor management, keeping vendor files accurate and up-to-date to expedite payment processing. Supervised and trained office personnel. • Preparation of subpoenas and Service of Process  • Served as a Deposition Officer - all necessary diligence for production of records documents. 

District Manager Pacific Coast Legal Services San Francisco & San Jose, California 1997 - 1999

• Conducted court record research and conferred with colleagues expertise to develop strategies and arguments to prepare for case presentations and arguments. • Directed personnel training and mentored team members to promote productivity, accuracy, and commitment to exceptional service. Rapid advance achieved by fully supporting stakeholders. • Managed all aspects of accounts payable, accounts receivable, and payroll.